Can you really improve my collections, and if so, how?
When collections are lower than expected, the reason is almost always recurring errors or flawed procedures in the billing process. Because San Antonio Medical Billing approaches medical billing as a process – rather than the repetitive submission of multiple claims – we find problems and areas for improvement that others do not. For example, if payments are consistently delayed because patient demographics are incorrect or if claims are repeatedly denied because of missing CPT modifiers, we’ll do more than repeatedly fix and resubmit the claims. We’ll show you the data that demonstrates the problem and help you change the processes that created these problems.

Won’t I lose control over my billing process if I outsource?
Absolutely not. In fact, we will give you better control than you have ever had. Our reports are clear and comprehensive. They tell you everything you want to know about your practice and your billings. We can offer 24/7 access to our computer system at no additional cost. This enables you to see, moment to moment, charges and payments and even to run a variety of reports.

Do you follow-up on unpaid claims?
Absolutely! Our system creates a report of all claims that remain unpaid past the expected payment date. We follow-up on all of these claims to ensure that they are in process and make corrections as problems are identified.

How do you structure your fees?
We charge a percentage of what we collect. That’s it. We do not charge monthly maintenance fees or start-up costs. You need not purchase billing software to work with us. You can keep your software or use ours for free.

What if I’m unhappy with your services?
It won’t happen. But if it does, you can terminate our services at any time without payment of any termination fee. If we don’t do a great job for you, we don’t deserve your business. Should you decide that San Antonio Medical Billing isn't the right billing service for you, we will work with a billing service or consultant of your choice to make the transition as smooth as possible.

How do I know you’re doing a good job?
We provide you with monthly reports, which are clear, comprehensive, and easy to understand. We can also provide data on the financial performance of your practice – from high-level charts and graphs to the detail on every patient, every claim and every charge. You can access your account at all times and see for yourself what is happening with each patient's account.

How soon could you get started?
We need your patient demographic information and your insurance provider numbers. But that’s it. We can usually start billing within a week.

Can you handle all insurances?
Yes, including Medicare, Blue Cross/Blue Shield, Medicaid and worker's compensation.

Do you send out patient bills?
Yes, we send out patient statements at the end of each month.

What do you do if patients don’t pay?
We send a cycle of invoices and letters to each patient. In some cases, we make personal calls to the patients. If we are still unable to get payment from the patient, we will provide you with a list of delinquent patients and recommend to you that you send them to collections. We will not send any patient to collections without your approval.

Do you handle patient inquires?
Yes. Your staff should send all billing-related inquiries to us.

How do I get my daily encounter forms to you?
You just scan them in on your computer and they are automatically uploaded to our file server. We provide you will have 24/7 access to your information including the ability to view what documents we have received and processed.

How will my insurance payments be sent to San Antonio Medical Billing?
You would scan them into our file server. We also would receive electronic explanation of benefits (ERA Files) for many of the larger insurance companies.